The Fukuoka Prefectural Police Department has implemented new guidelines to discontinue engagement with individuals who are excessively abusive to officers, a phenomenon known as “customer harassment” or “Kasu-hara” in Japan. The guidelines were established in May of this year and are the first of their kind in the country. In the three months since implementation, there have been 70 reported instances where police opted to cut off engagement with individuals exhibiting abusive behavior. Of these cases, two led to arrests because the individuals failed to comply with multiple requests to leave the premises. The department continues to report its operational status to the Public Safety Commission to maintain transparency and is enhancing training to ensure that officers respond appropriately to public inquiries and concerns. Since the guidelines were put in place, police departments across the country, as well as other government agencies and private companies, have inquired about adopting similar measures. Source: Fukuoka Prefectural Police / NHK
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