Fukuoka Prefecture has introduced a video call service that enables residents with hearing or speech difficulties to communicate with government offices through sign language interpreters. The service, called “Shuwa Link,” launched on April 2 and is available at 146 locations, including the prefectural office and regional branches. Users can access it online without prior registration, connecting to interpreters who relay messages between users and staff. Previously, many relied on in-person visits and written communication. The prefecture aims to improve accessibility and convenience, though users are responsible for data charges. Officials said the initiative is intended to strengthen inclusivity and improve access to public services. Source: NHK News / Fukuoka Prefecture
Photo: Denwa Relay Service
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